Daimler AG
Threema Work as official company messenger
thyssenkrupp Elevator offers service for elevators, escalators, and automatic doors throughout Germany. Thanks to a decentralized organization of the company’s location network, emergency calls can be answered around the clock, and issues are resolved promptly. Across Germany, the Service24 center and service technicians use Threema Work to communicate.
In the past, orders were placed by phone. Today, via messenger. This workflow is much more efficient because there are no more phone calls that cause interruptions.
Process automation by means of Threema Gateway is a benefit for both the company and the customers. Automation saves time, and customers are reached instantly.
Our service technicians requested to use a messenger. However, they are not the only ones who benefit, it’s also an advantage for the customers and the company.